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If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Under no circumstances will we sell, share or otherwise disclose your personal information to a third party.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at firstname.lastname@example.org.
If you receive an order that appears to be defective or damaged, please contact PAS Systems at 800-660-7643 within 10 days of receipt of the shipment. PAS Systems will replace the equipment, file any necessary claims, and correct any shipping errors.
To return an order for any other reason, contact PAS Systems at 800-660-7643 within 10 days of receipt of the order and explain the reason for the return. A 20% restocking fee will be assessed and freight charges are non-refundable.
Your Passive Alcohol Sensor (PAS) is a self-contained unit. Other than the user-replaceable parts which are indicated in your Operating manual, the unit itself is not user-serviceable. If you conclude that your PAS is not functioning correctly, it must be returned to PAS Systems International for service.
Carefully package the unit. Place the package in a suitable shipping box and send to the address below. We suggest shipping UPS or Federal Express, etc., rather than parcel post for tracking purposes. It would be wise to insure the package for the original purchase price.
If your unit is out of warranty, you will be provided with a service estimate, which will indicate the service charge and parts fee, for your approval before repairs begin.
When returning your unit for service please include your contact name, return address, email (or phone number) and a description of the problem for which you are requesting service.
Ship units requiring service to:
PAS Systems International
Attn: Service Dept.
1616 Princess Anne Street
Fredericksburg, VA 22401
Tel: (540) 372-3431
PAS Systems International, provides a one (1) year WARRANTY from the date of purchase of the instrument should the product exhibit a manufacturing defect, or defect in workmanship. Products showing unusual wear, abuse, alteration, items dropped, or accidentally broken, will not be covered under the WARRANTY. In addition the warranty does not cover the replacement of bulb or batteries. The Company will provide one (1) free calibration service during the WARRANTY period should such re-calibration be necessary.
Please call 1-800-660-SNIF anytime you have any questions. Your satisfaction is very important to us. Thank you!